Frequently Asked Questions
Q
How does the compression technology affect the quality of the sofa?
Our vacuum compression technology is specifically designed for high-density foam. It allows the sofa to be packed compactly for easier transport without damaging the structure, fabric, or overall durability of the materials.
Q
How long does it take for the sofa to fully expand after opening?
The sofa will begin expanding immediately upon opening. It typically recovers 90% of its shape within 24 hours, but we recommend waiting 48 to 72 hours for it to reach its full size, firmness, and optimal comfort level.
Q
What are the benefits of the Ice-snow Velvet fabric?
Ice-snow Velvet is a premium textile known for its exceptionally soft touch, luxurious texture, and unique light-reflective properties. It is both highly breathable and durable, providing a comfortable feel across all seasons.
Q
Can I compress the sofa back into its original box for moving?
No, once the vacuum seal is broken and the inner foam absorbs air to expand, it cannot be compressed back to its original package size without specialized industrial compression machinery.
Q
What does the 1-2 year warranty cover?
The warranty covers any potential manufacturing defects in materials, construction, and foam density under normal residential usage conditions.
Q
Do you offer customization services (ODM/OEM)?
Yes, we support both ODM and OEM customization requests. Customers can specify color options, size preferences, and fabric materials to match targeted market demands.